Description
Citi is hiring a full-time Application Support Delivery Manager in Jacksonville, Florida, to lead application support operations across incident, problem, knowledge, vendor, capacity, financial, and service-improvement functions. The role manages teams, budgets, service quality, enterprise-scale application portfolios, and offshore managed service providers, with direct influence on technology strategy and business outcomes. It requires 10+ years of application support leadership experience, enterprise-scale incident and problem management experience, financial and program management capability, vendor oversight experience, strong commercial awareness, senior-level communication skills, and a bachelor's degree or equivalent education. The position offers a hybrid model with three office days and two remote days, along with medical, dental, and vision coverage.
