Description
The Application Support Engineer provides first-line customer support for the Clue application through telephone, email, and Salesforce, resolves complex cases, manages escalations, monitors tickets, and collaborates with Enterprise customers and Customer Success Managers. The role requires a minimum of two years of application support experience, familiarity with Salesforce ticketing and cloud technologies, and knowledge of SQL, .NET, and related technologies. It is scheduled from 2:00 pm to 10:00 pm Monday through Friday and pays £32,000 per annum.
