Description
The Application Support Engineer serves as a technical resource for Aryza’s customers and internal stakeholders, handling complex incidents and advanced service requests, leading troubleshooting, participating in major incidents, and ensuring ITSM SLAs. The role includes mentoring L1/L2 engineers, maintaining knowledge articles, monitoring application health, supporting change and release readiness, handling security and compliance requirements, and contributing to business continuity and post-implementation reviews. It requires 1–3 years of application or product support experience, strong troubleshooting skills, ITIL 4 knowledge, and SQL proficiency.
