Description
The Application Support Engineer manages the day-to-day support and performance of business applications, leading first- and second-level support teams and overseeing the incident lifecycle. The role handles complex application, database, SQL, and production issues; coordinates escalations with development, infrastructure, and vendor teams; improves support processes and service performance; and trains and mentors application support personnel. A bachelor's degree in a relevant technical field and at least three years of enterprise application or technical support experience are required.
