Description
Ki is looking for a skilled and motivated Application Support Engineer to join their team. The role involves providing hands-on support for various SaaS and COTS applications, particularly those used by mid and back-office teams like Finance, Underwriting Operations, Claims, Actuarial, Risk, and People. Responsibilities include troubleshooting, resolving technical issues, collaborating with development teams, managing incidents, overseeing daily operations, monitoring system performance, performing maintenance tasks, creating documentation, conducting training, leading incident responses, and performing root cause analysis.
