Description
The role provides 2nd/3rd-line support for business-critical applications, investigating and resolving incidents and service requests, troubleshooting production issues, coordinating fixes with development teams, maintaining incident documentation, monitoring system health and performance, performing maintenance and upgrades, and supporting deployments and release management. The position requires a bachelor’s degree in computer science, information technology, or a related field, at least two years of application or systems support experience, knowledge of SQL, Windows or Linux, APIs, ITIL processes, and log analysis, along with strong analytical, communication, and production-support skills. It offers a hybrid work model, health and life insurance, a performance-based bonus, and career development opportunities.
