Description
Syndigo is hiring a hybrid Application Support Engineer in Bangalore to provide reliable, customer-focused support for its SaaS products in a global 24x7 environment. The role owns incidents and service requests, troubleshoots application and configuration issues, collaborates with engineering and customer teams, supports major incidents, and contributes to root-cause analysis and continuous improvement. L1 support requires at least 2 years of relevant experience, while L2 support requires at least 4 years, including complex application escalations. The position requires a bachelor’s degree or equivalent practical experience, SaaS and public-cloud support experience, API troubleshooting skills, and willingness to work a rotating 24x7 roster.
