Description
The role serves as the technical point of contact for resolving incidents and requests in a multi-tenant SaaS environment. Responsibilities include analyzing application problems, investigating logs, APIs, SQL, and individual applications, collaborating with DevOps, operations, and development teams, integrating additional SaaS applications, and improving the SaaS environment. The position requires SaaS and B2B SaaS experience, knowledge of Linux and Windows, basic cloud-platform knowledge, SQL troubleshooting, ITIL and incident-management understanding, and English communication. It is a fully remote, single-shift full-time position with a meal allowance, 25 vacation days, and additional vacation days.
