Description
The Application Support Engineer (L2) will support the VS Application by managing incident and issue tickets, conducting technical troubleshooting, assisting with deployments, and documenting solutions. Key responsibilities include investigating application errors, participating in root cause analysis, reproducing issues, validating post-release functionality, coordinating with DevOps, identifying performance bottlenecks, ensuring SLA compliance, acting as a liaison between L1 and L3 teams, escalating complex bugs, communicating with stakeholders, and maintaining documentation.
