Description
USAA is hiring an Application Support Engineer to serve as a Tier 2 technical support resource in its Production Management organization. The role monitors, troubleshoots, resolves, and restores critical enterprise applications and services, including performance issues, batch failures, integrations, middleware problems, and production incidents. The engineer collaborates with operations, application engineering, infrastructure, and vendor teams and follows SDLC, incident, problem, change, event, and knowledge-management processes. The position is based in San Antonio, Texas, requires an office presence four days per week, and offers a salary range of $77,120 to $147,390.
