Summary from listing
The Application Support Engineer (L2) provides advanced application and operational support for production environments, managing incidents and service requests, troubleshooting technical issues, conducting root cause analysis, handling escalations, and ensuring SLA and KPI compliance. The role requires a telecommunications or engineering background, application-support experience, ticketing-tool knowledge, ITIL understanding, and familiarity with IP networks, IoT devices, VPN technologies, and telecom ecosystems. It is based in Sant Joan Despí and follows a hybrid schedule with three remote work days.
