Description
Cytracom is hiring an Application Support Engineer to provide frontline technical support for its UCaaS and VoIP platform. The role troubleshoots VoIP, PBX, SIP, networking, and hardware issues; supports customer onboarding and implementations; manages Zendesk tickets and escalations; documents cases; communicates clearly with technical and non-technical customers; and participates in on-call and product-feedback activities. Medical, dental, and vision insurance, retirement, paid time off, and other benefits are available.
