Description
The role provides L1 and L2 technical and functional support for enterprise applications used across Finance, HR, Risk, Compliance, and Procurement. Responsibilities include incident and issue resolution, SLA/OLA adherence, audit and regulatory reporting, application monitoring, diagnostics, upgrades, patches, configuration changes, root-cause analysis, vendor and IT coordination, UAT and deployment support, workflow automation, and performance optimization. The position requires a BTECH/BCA/BCS qualification and 3–8 years of experience, with 3+ years in application support and IT operations.
