Description
EcoVadis is looking for an experienced Application Support Manager to lead and scale their L2/L3 Support Engineering function across four tribes. The role involves managing a distributed team of approximately 12 Support Engineers located in Poland, Malaysia, Mauritius, and Mexico, operating a follow-the-sun model (24/5) at the tribe level. The manager will be accountable for the end-to-end support operating model, ensuring seamless alignment between Customer Care (L1), Support Engineering (L2/L3), and Engineering Squads (L4). The mission is to drive a high-performing, metrics-driven support organization that partners closely with tribes and squads, eliminating silos and enabling end-to-end accountability for platform reliability and customer outcomes.
