Description
The role provides professional application and user support for customers using a web-based platform and software solutions across M&A, integration, carve-out, transformation, regulated, and security-relevant projects. Responsibilities include intake and prioritization of service requests, handling standardized questions, managing user profiles and access, onboarding users, documenting incidents, supporting data quality, monitoring service levels, creating knowledge materials, and translating support insights into process improvements. The position requires several years of relevant experience, a completed degree in a related field, strong Microsoft 365 and application-support skills, German and English proficiency, and availability Monday through Friday between 08:00 and 17:00 CET/CEST. The role offers a flexible work model with a high share of remote work and on-site visits arranged by agreement.
