Application Support Specialist at ResMed

Compensation

$23 – $35/hr

Setup: Remote
Type: Full-time

Description

The Application Support Specialist provides technical and engineering support to clinicians, biomedical IT staff, and internal teams, focusing on the Somnoware Platform and related research solutions. Responsibilities include responding to customer queries, performing post-sales support, investigating software errors, upgrading platforms, conducting product maintenance and testing, and offering technical guidance during installations and incident resolution. The specialist works independently, documenting interactions, identifying improvement opportunities, and potentially becoming an expert on the Somnoware Platform.

Required Skills

technical support
troubleshooting
problem solving
root cause analysis
complex troubleshooting

Additional Information

Required Previous Experiences: 3-5 years prior experience in support, customer success, or training.
Preferred Qualifications: Experience supporting an enterprise application with customer-facing experience.
Passion for helping people and patient care.
Attention to detail and high-quality support.
Prior experience providing support to government agencies.
Proficiency in complex troubleshooting, problem-solving, and root cause analysis.
Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
Desirable experience with Salesforce, Zendesk, and/or JIRA.
Knowledge and experience in healthcare information systems.
Ability to manage and resolve critical customer issues efficiently.
Strong interpersonal and teamwork skills.