Description
Radisson Hotel Group is hiring an Application Support Specialist in Madrid, Spain, to provide first-line technical support for the EMMA Property Management System used by hotels. The role resolves application errors and support requests, performs PMS configurations, manages ServiceNow tickets, documents troubleshooting procedures, and acts as a trusted point of contact for hotel users. Candidates should have a bachelor's degree in hotel management or a related field, fluency in English and French, and hospitality or IT support experience; SAP, ITIL, and PMS experience are desirable. The position offers up to 20% travel, primarily within Europe.
