Description
The IT Application Support Team Lead directs and supports an application support team, overseeing ticket resolution, customer complaints and escalations, troubleshooting methodology, service-management tooling, connectivity and backup alerts, training, documentation, reporting, and continuous improvement. The role also participates in ad hoc infrastructure projects and requires at least one year of supervisory or team-lead experience in an application support, help desk, or infrastructure remote-support environment, with computer systems, Microsoft, Office 365, Azure, ITIL, and Scrum or project-management qualifications advantageous.
