Description
Enova is hiring an Application Support Team Lead to mentor and coach contact-center representatives, improve productivity and customer experience, review quality and error reports, identify performance trends, support employee engagement, and assist with ad hoc projects. The role requires at least three years of contact center experience, lending or loan operations experience, problem-solving ability, and data-analysis experience. It is a hybrid position with in-office work Tuesday through Thursday and remote flexibility on Mondays and Fridays, with a budgeted hourly rate of $21.00 to $23.00 and health, dental, vision, and other benefits.
