Description
Accenture is hiring a Problem Manager / Application Tech Support Practitioner for the Comcast Orion Operations (OrionOps) Problem Management team. The role focuses on root cause analysis, incident trend analysis, problem lifecycle management, technical triage using Amdocs tools and Telecom OSS/BSS knowledge, knowledge management, and reporting/communication to support stability and reliability of client services. The position requires at least 3 years of experience overall, with 5+ years in Problem Management, 5+ years with Amdocs tools, 5+ years in Telecom OSS/BSS, strong ITIL knowledge, and 15 years of full-time education. The role is flex with location and shift.
