Description
The Applications Support Engineer provides technical and business support for Citi applications, maintaining production system availability, stability, and performance. The role investigates and resolves incidents, performs root cause analysis, supports releases and operational improvements, monitors systems, automates support activities, and collaborates with engineering, development, infrastructure, vendor, and business teams. It requires 4–9 years of experience in application, production, site reliability, platform, or related support roles, along with SQL, MongoDB, Unix/Linux, observability, incident management, and DevOps knowledge.
