Applications Support Analyst at Sword

Description

Sword is seeking an experienced Applications Support Analyst to provide second and third-line support for various desktop-installed and cloud-based applications crucial to customer business operations. The role involves resolving incidents, triaging issues, collaborating with vendors, and assisting with deployments. It requires strong technical problem-solving skills, familiarity with Microsoft ecosystem tools like Microsoft 365, Dynamics 365, SharePoint Online, and Power Platform, and proficiency in ITSM tools.

Required Skills

application support
troubleshooting
problem-solving
ITIL principles
communication
interpersonal skills
Windows desktop estate
Java
DirectX
API calls
integrations
data feeds
SQL
database-driven applications
scripting

Additional Information

Required Previous Experiences: Proven experience in a similar Application Support Analyst role, ideally within an MSP or multi-customer environment.
Experience supporting enterprise or departmental business and technical applications across a Windows desktop estate.
Current experience managing application vendors during complex troubleshooting and escalation scenarios.
Demonstrable experience working with application prerequisites and dependencies, such as Java, DirectX, or similar runtime components.
Experience managing and troubleshooting external API calls, integrations, and data feeds between applications.
Preferred Qualifications: Solid understanding of ITIL principles and service management processes.
Strong troubleshooting, diagnostic, and problem-solving skills.
Excellent communication and interpersonal skills, able to work effectively with both technical and non-technical stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Exposure to Microsoft Power Platform (Power Apps, Power Automate).
Familiarity with Dynamics 365, SharePoint Online, and Microsoft 365 ecosystems.
Experience using ITSM tools such as ServiceNow.
Knowledge of SQL or database-driven applications.
Basic scripting experience (e.g. PowerShell) to support automation and troubleshooting.
Strong customer-focused mindset with a drive for service excellence.

About Sword

Sword

Musculoskeletal

Sword delivers AI Care with clinical oversight to prevent pain, support recovery, and promote whole-body health. Its digital physical therapy pairs AI and licensed clinicians, while its programs also address women’s health, cardiometabolic risk, and mental health.

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