Description
The Applications Support Analyst serves as the primary resource for resolving complex issues with enterprise business applications, providing end-user support through office visits, phone, and email. The role troubleshoots ERP, CRM, CMMS, LMS, SharePoint Online, Power Platform, document management, and custom systems; analyzes incidents; documents knowledge; supports testing, upgrades, deployments, security, access management, audits, and application lifecycle activities. It is primarily on-premise at ICM’s headquarters in Colwich, Kansas, with limited on-call or after-hours support and up to 10% travel.
