Description
The Apps Support Group Manager leads and manages one or more teams within Citi’s Data - Production Management function, overseeing application support, vendor relationships, incident and problem management, capacity planning, stability initiatives, service-level improvements, and regional production operations. The role includes full management responsibility for people, budget, planning, performance evaluation, compensation, hiring, disciplinary actions, and terminations, while also coordinating with senior business and technology stakeholders. It requires 15+ years of relevant experience, senior-level applications support and people-management experience, and a bachelor’s degree, with a master’s degree preferred.
