Description
The Applications Support Senior Analyst is a full-time, 24x7 rotational senior technical practitioner responsible for providing day-to-day support, incident triage, escalation handling, major outage response, shift coordination, release validation, and operational improvements across enterprise application suites. The role also serves as a backup shift lead, mentors junior team members, and collaborates with business users, development teams, infrastructure groups, and external vendors. Candidates need 5–8 years of application or production support experience, hands-on monitoring and observability experience, ITIL knowledge, and proficiency with ticketing, reporting, and communication tools.
