Description
The Applications Support Senior Analyst is a full-time, 24x7 rotational senior technical practitioner responsible for providing day-to-day support, incident triage, escalation handling, major outage response, shift coordination, release validation, and operational improvements across enterprise application suites. The role also serves as a backup shift lead, mentors junior team members, and contributes to runbooks, knowledge bases, and support procedures. Candidates need 5–8 years of application or production support experience, hands-on experience with monitoring and observability tools, knowledge of ITIL processes, and proficiency with dashboarding, incident tracking, change management, and ticketing tools.
