Intercom's Machine Learning team is seeking an Applied Machine Learning Scientist to define new ML features, research algorithms, and prototype solutions for their AI customer service products. The role involves identifying ML opportunities, conducting data analysis, researching algorithms, and collaborating with product and design teams to bring ML prototypes to production, while continuously measuring and iterating on deployed models to ensure real customer impact.
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Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
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