Summary from listing
The Appointment Representative schedules appointments and diagnostic procedures, pre-registers new and outreach patients, answers telephone calls, communicates financial expectations, collects demographic and financial information, enters ancillary-service orders, instructs patients on procedure preparation, and handles rescheduling and clerical duties. The role may be performed in a centralized scheduling center or embedded within specific departments or clinics and requires strong customer service, attention to detail, and adherence to scheduling protocols.
