Description
The Service Coordinator is the first point of contact for customers seeking equipment repair and coordinates field service operations. Responsibilities include handling customer calls and emails, dispatching and rescheduling service technicians, opening and closing work orders, processing payments and purchase orders, maintaining dispatch and purchase-order records, setting up and amending preventive-maintenance contracts in NDS, running reports, and coordinating technicians. The role requires basic computer skills, strong customer service, a high school diploma or GED, and 2–3 years of relevant experience.
