Description
The Technical Support Engineer provides operational support, monitoring, troubleshooting, documentation, and continuous improvement for a large-scale Aruba wireless infrastructure supporting Miami International Airport. The role coordinates with network engineering, service desk, client delivery, airport stakeholders, vendors, and third-party providers to resolve incidents, implement changes, support projects, and maintain service levels in a 24x7x365 mission-critical environment. Responsibilities include troubleshooting wireless connectivity, authentication, roaming, RF, coverage, security, and performance issues; analyzing network capacity and utilization; supporting infrastructure changes and expansions; maintaining technical documentation; and communicating incidents and service impacts to internal and external stakeholders.
