Description
The Front Office Supervisor assists the Front Office Manager by supervising Bell/Door Staff, Switchboard, and Guest Services/Front Desk personnel; managing daily front-office operations; supporting check-in and check-out processes; handling guest complaints and disputes; improving service quality and guest satisfaction; enforcing policies and credit procedures; and acting in the manager’s absence. Candidates need either a high school diploma or GED with two years of guest services, front desk, or related experience, or a two-year degree in a hospitality or related field with no work experience required.
