Description
The Operations Manager reports to the General Manager and oversees the total operations of a hotel, including guest satisfaction, brand standards, budget, labor, personnel, and the performance of Front Office, Housekeeping, Complimentary Breakfast, and Engineering/Maintenance. The role manages operational expenses, staffing, performance reviews, guest complaints, reservations, online reviews, and daily reporting to hotel leadership, while also serving as a manager on duty and supporting other operational functions. The position requires a high school diploma or higher-level education, at least two years of hotel supervisor or managerial experience, fluent English, and the ability to work 50+ hours per week across shifts.
