Description
The Assistant Guest Experience Manager – Concierge & Instant Services will lead the Concierge and Instant Service teams at InterContinental Hayman Great Barrier Reef, handling guest requests from arrival through completion, creating personalized itineraries and experiences, coordinating with resort departments, and coaching the team during busy periods and guest recovery situations. The role requires concierge, guest services, front office, call centre, or luxury resort leadership experience, strong communication and problem-solving skills, experience managing guest-facing teams, knowledge of guest messaging and property management systems, and flexibility to work weekends, evenings, and public holidays.
