Summary from listing
The role manages and resolves complex customer complaints from customers, distributors, and regulatory bodies; investigates root causes; develops sustainable solutions; coordinates with stakeholders; prepares correspondence and management reports; analyzes complaint trends; and supports training and service-quality improvement. It requires a bachelor's degree, at least seven years of customer-service or complaint-management experience in insurance or financial services, knowledge of insurance products and regulatory expectations, strong communication and analytical skills, and fluency in English, Cantonese, and Mandarin.
