Description
The Concierge Manager is responsible for coordinating guest messages, mail, faxes, parcels, telephone and message service, guest information, guest history, complaints, and overall guest service across the hotel. The role also manages the concierge, bell desk, lobby, and entrance areas during peak periods, ensures staff knowledge of hotel products and service standards, and collaborates with other departments and management. Required qualifications include strong leadership and interpersonal skills, excellent English communication, guest incident-handling ability, Microsoft Office and related computer skills, a college degree or above, and at least five years of experience in an international five-star hotel plus one year in a similar position.
