Description
The Assistant Manager, Digital Communications will manage claims-related enquiries, appeals, complaints, and escalations received through email and digital channels, coordinate with Claims Operations and other business units, resolve complex cases, and provide accurate guidance on claims processes and outcomes. The role also supports customer and stakeholder communication, service recovery, reporting, team coaching, onboarding, workload management, performance monitoring, process improvement, and system enhancements. Candidates need a diploma or degree, 2–3 years of insurance operations, claims servicing, and customer service experience, strong communication and analytical skills, CRM and Microsoft Office proficiency, and knowledge of relevant regulatory and compliance requirements.
