Description
The Assistant Manager-Operations will provide day-to-day leadership and coaching to Senior Supervisors, monitor service quality and operational metrics, identify and implement process improvements, oversee staffing and training, coordinate with Account Management and Workforce Management, and support client visits and organizational profitability. The role requires a high school diploma or equivalent, at least two years of customer service, call center, or related experience including one year in management, and strong communication, problem-solving, coaching, and metric-management skills; healthcare industry experience is preferred. The position is a Work@Home opportunity in the United States.
