Description
Grab is hiring an Assistant Manager Regional Performance Management to lead performance management across Southeast Asian countries, verticals, business process outsourcing partners, and the region. The role defines performance standards and indicators, plans targets, monitors results, analyzes data, provides insights, conducts regular reviews, identifies improvement actions, and manages stakeholder expectations. It reports to the Regional Vendor Manager for Grab Support and requires a bachelor's degree in business administration, at least five years of experience in contact centers, vendor management, or business process outsourcing, and experience with multi-country operations.
