Summary from listing
Allianz is seeking a Contact Center Solutions Architect to support the implementation, operation, and modernization of corporate contact center platforms. The role translates business requirements into technical system specifications, documents dependencies and architecture, develops application designs and service-oriented architecture deliverables, reviews QA test cases, and communicates architectural decisions to stakeholders. Required experience includes managing omnichannel contact center interactions, understanding SaaS solutions, and familiarity with JIRA and Snowflake; AI tool knowledge is an added benefit.
