Description
TMF Group is hiring a full-time, permanent Engineer - Workplace IT Services in San Jose, Costa Rica. The role serves as the local technical support point of contact for internal users, handling hardware, software, network, corporate application, and collaboration-tool incidents; managing ITSM tickets; configuring workstations and devices; administering Microsoft 365, Active Directory, MFA, and shared resources; maintaining technology inventories; supporting infrastructure projects; and ensuring security and service quality. The position requires one year of end-user support and IT services experience, Windows troubleshooting, Active Directory and networking knowledge, collaboration-tool support, ITIL familiarity, and strong communication skills. It offers a hybrid work arrangement combining remote and on-site work, with a Monday-to-Friday schedule from 8:00 a.m. to 5:00 p.m.
