Description
The role supports and controls customer-service processes, serving as a liaison between customers, technical support teams, and internal teams. Responsibilities include handling customer and authorized technical-support requests, interpreting and directing solutions, tracking calls from initiation to completion, monitoring internal and external deadlines, verifying documentation and invoices, maintaining service-quality indicators, and improving service processes. The position requires a complete secondary education, customer-service or administrative experience, Office proficiency, communication skills, and basic to intermediate Spanish. Benefits include health and dental plans, flexible hours, hybrid work, and other employee benefits.
