Description
The role is responsible for end-to-end tracking of shipped and transported DHL orders, keeping customers informed, managing shipment incidents, coordinating with branches and clients, handling complaints and claims, processing returns related to damage or customer refusals, managing proof-of-delivery returns, preparing shipment reports, and updating cargo management systems. The position requires higher education, experience in transportation and customer service, and strong communication and teamwork skills; advanced Excel is a plus.
