Description
The role provides onsite and remote desktop, laptop, monitor, and peripheral support; installs, maintains, troubleshoots, and repairs IT equipment; supports IMAC activities; assists with network, server, device, and application testing; resolves service requests within SLAs; maintains service-management documentation; and delivers customer service. It requires a baseline security clearance, high school diploma or GED, up to one year of relevant IT experience, and strong troubleshooting, communication, and customer-service skills.
