Description
The Contact Centre Advisor will support members, students, prospects, and customers through inbound and outbound phone, email, chat, social, technical, membership, and student service activities. The role involves resolving customer needs, monitoring service and productivity metrics, supporting campaigns, maintaining customer and case records, and improving customer journeys. It includes a six-week in-office training period followed by a hybrid schedule with at least two days per week in the Johannesburg office, starting 16 November 2026 at a salary of 270,000 ZAR annually.
