Description
Stoke is hiring an Associate Customer Solutions Manager to own the full post-sale customer experience for B2B SaaS customers, including onboarding, project delivery, ongoing support, account growth, adoption, and long-term success. The role serves as a trusted advisor on design-to-manufacturing workflows, PLM, MES, and ERP systems, manages risks and escalations, and collaborates with Sales, Product, Support, and Engineering. Candidates need 3–5 years of B2B SaaS experience, customer-facing implementation or account-management experience, manufacturing or engineering organization experience, and the ability to travel extensively. The position offers a base salary target of $90,000–$130,000, equity, and comprehensive benefits.
