Description
Sonatype is hiring an Associate Customer Success Manager to manage a portfolio of customers through a scaled, lifecycle-driven engagement model. The role focuses on accelerating onboarding, adoption, time-to-value, renewal confidence, and growth opportunities while providing proactive guidance, maintaining customer health, and coordinating with Sales, Sales Engineering, Support, Product, and Services. The position requires B2B SaaS customer-facing experience, technical credibility in software development lifecycles, strong communication and execution skills, and reflexive GenAI usage. Familiarity with software supply chain, open source governance, application security, or developer enablement workflows is preferred, and the role involves periodic global collaboration and occasional travel.
