Description
foodpanda is seeking a customer dispute and experience professional to investigate customer complaints, analyze dispute cases, prepare case summaries and evidence, support Legal, represent the company in consumer court proceedings, and identify operational and process improvements. The role collaborates with Legal and cross-functional teams including Customer Experience, Finance, Commercial, Marketing, Logistics, and Product; tracks dispute trends, reports actionable insights, supports regional initiatives, and ensures compliance with policies, laws, and regulatory standards.
