Summary from listing
The Account Manager supports the consistent application and ongoing delivery of account management for HSBC Securities Services’ strategically important client base across securities products. The role manages client retention, client plans, non-operational issues and escalations, service reviews, due diligence, commercial operations, fee schedules, service-level agreements, governance, change requests, service improvements, digital adoption, and client improvement plans. It also serves as a client lead when no Client Executive is assigned. The role reports to the Team Head, SVP Account Management and requires experience in securities services, client management, business implementation or change, business development, and senior operational leadership, along with strong communication, regulatory, risk, and commercial knowledge.
