Description
VTEX is hiring a Field Software Engineer to proactively unblock enterprise customers and retailers by diagnosing and resolving technical issues across the VTEX platform, including storefronts, APIs, integrations, checkout, and performance problems. The role works embedded with a commercial team, partners with Sales and Success, advises customers on architecture and platform capabilities, and converts recurring issues into documentation and product feedback. Candidates must have hands-on VTEX platform experience, knowledge of REST APIs and GraphQL, strong communication skills, and a proactive service mindset; the position is in-office with four days per week in the office and remote work on Friday.
