Description
Paytm is hiring an Associate for Customer Experience within its CST Business to provide exceptional customer service across phone, email, chat, and social media channels; handle escalated issues and complex inquiries; identify complaint and feedback trends; use CRM and customer service tools; and improve processes and cross-functional collaboration. The role requires strong expertise with GDS tools such as Amadeus and Galileo, knowledge of ticketing, refunds, cancellations, reissues, and PNR checks, and is preferred for candidates from the flights or aviation industry.
